Terms of Use

1. Scope

This Privacy Policy explains how Tixxe ("we," "us," "our") collects, uses, discloses, and protects personal information when you use the Tixxe app, website, and related services (collectively, the "Services").

2. Information We Collect

• Account details: name, username, password, email, phone.
• Profile and preferences: avatar, biography, interests.
• Content: posts, messages, event/ticket preferences, uploaded media.
• Transactions: purchase details (handled via payment processors); we typically receive limited data like last 4 digits, payment status, and timestamps.
• Payment support docs: if you share related information.

• Device and usage: IP address, device IDs, OS, app version, language, time zone, pages/screens viewed, clicks, referring URLs.
• Cookies/SDKs: identifiers to enable login, preferences, analytics, fraud prevention, and marketing.
• Location: coarse location from IP; precise location only when permitted in app settings.

• Social logins or identity providers (if used).
• Merchants/organizers/partners (e.g., ticket status, eligibility).
• Analytics, advertising, and anti-fraud providers.

3. How We Use Information

• Provide, operate, and secure the Services (including account creation, authentication, and customer support).
• Process transactions and deliver purchases (e.g., tickets), send confirmations and updates.
• Personalize content, recommendations, and features.
• Monitor performance, debug, and improve the Services (analytics and research).
• Communicate about service updates, policies, and marketing (with your consent where required).
• Detect, prevent, and respond to fraud, abuse, and legal requests.
• Comply with legal obligations and enforce our Terms.

4. Legal Bases (EEA / UK / Switzerland)

• Contract — to perform the services you requested.
• Legitimate interests — to operate, improve, and secure the Services.
• Consent — for marketing and precise location (where required).
• Legal obligation — to comply with applicable laws.

5. How We Share Information

• Service providers/processors: hosting, analytics, payments, support, security, audit.
• Payment processors (Stripe / Apple / Google): we do not store full card information.
• Partners/organizers (if applicable) to fulfill your purchase.
• Other users/public — content you choose to make public.
• Legal/disclosures: lawful requests, rights/safety, merger/acquisition.

6. Data Retention

We retain personal information as long as necessary to provide the Services and fulfill the purposes described in this Policy. Afterward, data is deleted or anonymized per our retention schedule.

7. Your Choices and Rights

• Access, correct, delete, restrict, port, or object to processing (where applicable).
• Withdraw consent at any time (e.g., location permissions, marketing).
• Opt out of emails via the unsubscribe link; manage push notifications in device settings.
• EEA/UK/CH residents may contact their local supervisory authority.

8. Cookies and Tracking

We use cookies and SDKs for functionality, analytics, and (where applicable) advertising. You can manage preferences in app or device settings, or via Cookie Preferences where available.

9. Children's Privacy

The Services are not directed to children under 13 (or the applicable local age). If we become aware that we have inadvertently collected personal information from a child, we will delete it promptly.

10. Security

We implement administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

11. International Transfers

We may transfer personal information internationally. Where required, we use Standard Contractual Clauses (SCCs) and additional safeguards to protect your data.

12. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate third-party SDKs. These have their own privacy policies, and we are not responsible for their practices.

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the "Effective Date" at the top of this page.

14. Contact

If you have questions or requests regarding this Privacy Policy, please contact us: